Refund policy

Returns

We offer a 30-day return period. You have 30 days from receiving your order to request a return.

To qualify, the item must be returned in the same condition in which it was received: unused, complete and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, email support@laraandkin.com before sending anything back. If your return is accepted, we will provide the return address and instructions. Items returned without contacting us first may not be accepted.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service, as returned items remain your responsibility until they reach us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If it is damaged, faulty or incorrect, contact us as soon as possible at support@laraandkin.com. Where possible, include photographs of the item and its packaging so we can assess the problem and put it right.

Non-returnable items

Personalised or custom-made items cannot usually be returned unless they are faulty, damaged or incorrect. Please contact us if you are unsure whether an item is eligible.

Subscriptions

Cancelling your subscription stops future renewals but does not automatically cancel an edition that has already been paid for or dispatched. Please see our Purchase Options Cancellation Policy for full subscription details.

UK and European cancellation rights

If applicable consumer law gives you a statutory right to cancel an online purchase, you may notify us within 14 days of receiving the goods. You then have a further 14 days to return them.

You are normally responsible for return postage unless the goods are faulty, damaged or incorrect. Where required by law, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable.

Refunds

We will let you know when we have received and inspected your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since we approved it, contact support@laraandkin.com.

Nothing in this policy affects your statutory consumer rights.